Faq

How long does shipping take?

We offer standard and express shipping options. Standard shipping typically takes 5-10 business days, while express shipping delivers within 2-4 business days. Delivery times may vary depending on your location. You will receive a tracking number via email once your order is dispatched.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout based on your destination.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We will do our best to accommodate your request if the order has not yet been shipped.

What is your return policy?

We offer a 30-day return policy for items in new, unworn condition with original tags attached. Return shipping is the responsibility of the customer unless the item is faulty or incorrect. Refunds will be issued to the original payment method once we receive and inspect the returned item.

How do I start a return or exchange?

To initiate a return or exchange, please email our support team at [email protected] with your order number and the reason for the return. We will provide you with detailed instructions and the necessary return authorization.

What if I receive a damaged or incorrect item?

We sincerely apologize for any inconvenience. Please contact us within 7 days of delivery at [email protected] with your order number and photos of the product and packaging. We will arrange a prepaid return label and expedite a replacement or refund for you.

How can I find the right size?

Each product page includes a detailed size guide with measurements in inches and centimeters. We recommend comparing your body measurements with our guide for the best fit. If you are between sizes, we typically suggest sizing up for coats and jackets.

What materials are your products made from?

We are committed to quality. Our dresses, blouses, shirts, coats, and jackets are crafted from a variety of materials including cotton, linen, wool, polyester, and blends. The specific fabric composition is listed in the "Product Details" section on each item's page.

How should I care for my garment?

Care instructions are provided on the garment's label and in the product description online. We recommend following these instructions closely to maintain the quality and longevity of your item.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are secured with SSL encryption.

Is my payment information secure?

Absolutely. We use industry-standard SSL (Secure Socket Layer) encryption technology to protect your personal and payment information. We do not store your full credit card details on our servers.

How can I get help?

Our customer support team is here to assist you. For any questions not covered in this FAQ, please email us at [email protected]. We strive to respond to all inquiries within 24-48 hours during business days.