Contact us

Welcome to Elestep. We are dedicated to providing exceptional service for all your fashion needs, from elegant Dresses and stylish Blouses & Shirts to sophisticated Coats & Jackets. Your satisfaction is our priority. Please find below the best ways to get in touch with our customer support team.

Customer Support

For inquiries regarding orders, product information, shipping, returns, or any other assistance, our support team is here to help.

Email: [email protected]

We strive to respond to all email inquiries within 24 hours during business days.

Our Headquarters

Company name：JLS INTERNATIONAL LIMITED
Address：Room A5, 7/F, Astoria Building, No.34 Ashley Road, Tsim Sha Tsui Hong Kong
Phone：+852 60916108
Email：[email protected]

Please note: This is our corporate office address. For returns or exchanges, please refer to the instructions provided in our Refund policy.

What to Expect

When contacting us via email, please include your order number (if applicable) and a detailed description of your inquiry. This will help us assist you more efficiently.

Our customer support hours are Monday through Friday, 9:00 AM to 6:00 PM EST. Emails received outside these hours will be addressed on the next business day.

Thank you for choosing Elestep for your wardrobe essentials.